USEFUL INFORMATION
Frequently Asked Questions
Services
Can I book a laser hair removal if I have already done so?
At Frame, we prioritise your safety and comfort, which is why it is compulsory to book "Permanent hair removal - Information & test session" first.
How can I pay?
You can pay in cash or by credit card.
What is your cancellation policy?
In case of no-show, modification or if you have not cancelled your appointment at least 24 hours in advance, the treatment will be charged 50% of its amount.
About the products
Can I buy a product to be delivered to my home?
You can order via our online shop.
Questions about skin care
How to choose the most appropriate treatment?
At Frame, all our treatments are personalised. You also have the possibility to book a skin diagnosis followed by a treatment in order to be able to carry out the most adapted care to your needs.
I am pregnant. What treatment can I have?
For the face, we have developed a specific treatment for pregnant women, the "Frame Babymoon Facial".
Do you have other questions?
Call us: +41 (0) 22 738 00 38
Send-us an e-mail: info@framesb.ch